Better serve your citizens with efficient and cost-effective communication solutions for local government and public sector bodies and boost the productivity of the contact centre.
Britannic have been a trusted technology partner to Local Government and the Public Sector, for 15+ years. We’ve got an in-depth understanding of the key obstacles facing this sector, but also the key areas for growth.
"Our office phones are ringing constantly, it's cost-ineffective to have an agent glued to the phone 24/7, we need solutions that allow enquiries to be answered through Self-Serve, SMS or even a Chatbot of some kind"
"We get inundated with repetitive enquiries regarding bin collection, planning permission and local council tax support, these enquiries take up so much agent time it haemorrhages money"
"Because of our old legacy systems being disjointed, we don't have an easy way to pull up the previous history of citizens, this not only wastes our agents time, but it makes our staff very frustrated"
"A lot of our enquiries via the phone can be answered easily through a self-service solution, enabling the customer to find out the answers, freeing up our agents for other priorities"
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Britannic impressed us because they took the time to understand our needs and how our Council worked...[their] account management is excellent and they dealt proactively and pragmatically with any challenges that arose during the implementation of this project. They are a delight to work with.
that it's rare or never even happens in the first place.
rather than wait in a queue or want the ability to request a call back.
which citizens cite as the worst possible service and the biggest frustration
Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
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