Trailfinders
Using exclusive Britannic Technologies‘ products we centralised 29 Trailfinders locations and 800 staff into a state of the art contact centre handling over 5 million calls a year.
Trailfinders: Dynamic Call Routing
A rapid redesign of Dynamic Call Routing helped Trailfinders manage a 400% increase in COVID-19 call volumes. Prioritising and routing of incoming calls significantly reduced wait times and increased satisfaction.
Kelliher Insurance
With an integrated Mitel communications solution, Britannic has helped Kelliher Insurance Group to consolidate business communication services across its trade brands and to unlock previously unrecognised sales opportunities.
HW Fisher & Co.
Drawing on Britannic’s strategic consultancy and solution design services, HW Fisher & Company has transitioned to a resilient Mitel UC environment and facilitated closer team collaboration for its accountants.
Godalming College
Godalming College uses Mitel IP telephony and SIP across its campus. Achieving cost savings of up to half their telephony bill and flexibility to add new applications.
