Data & Insight
Data is the new oil, and with so much of it to manage you need to ensure all your back-end systems are linked up. We can help to reduce data problems like the need for double (or even triple!) entry and leverage vital customer service metrics through real-time dashboards. Update many systems and make better decisions.
Customer Centricity
89% of business leaders agree customer experience is now the primary basis for competition (Gartner). We’ll help you pinpoint key areas for improve to your service. Whether it be through adding more automation, introducing self-serve or implementing solutions that work to help motivate your workforce.
Empowered and Rewarded Remote Workers
The ability to work from home is no longer a benefit, it’s a necessity. If COVID-19 taught us anything, it is that we can continue to deliver a great customer experience and increase productivity from the comfort of our sofa. Our solutions for the contact centre and office all aim to increase mobility and flexibility.
Degrees of Cloudiness
Moving to the cloud can be nerve-wracking for many housing organisations. Since legacy on-premise solutions are rigid and limiting, it is a vital strategic move. We’ll work with you to create a communications infrastructure with the right degrees of cloudiness for you, with the agility to scale up or down.
Supporting Channel Shift
Our digital technology will help you to handle your digital interactions. Increasingly, customers want to be to communicate with housing associations on their preferred channel. We can work to automate processes, respond to incoming enquiries, prioritise, categorise, create queues and tickets for fulfilment.
Supporting Vulnerable Tenants
Utilising digital channels can be challenging for your vulnerable tenants. Our helpful tools like Webcall enable self-serve through chat, video chat and co-browsing. Perfect for assisting the vulnerable with ordering their food and medical supplies or will helping tenants navigate your site to find the right piece of information.
