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ANSWER
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ANSWER
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Social media is a key channel, particularly when communicating with prospective students. It’s where your students will go to connect with the university on a human level. Email, your website and telephony are also key channels to consider. For helping to support your self-service strategy and driving digital change.
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- Adjusting to a new way of life
- Pressure from studies
- Homesickness
- Debt and managing money
- Finding a new set of friends
- Housing issues
- Time management
- Mental health and well-being
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Research indicates that 1 in 5 students have a diagnosed mental health problem (Mind). You could support university students by having contact centres for crisis, webchat so that they could talk online anonymously, connecting students with others across the university who have recently been through a challenging time.
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