Partnership
Britannic, a Mitel Platinum Reseller Partner, delivers a comprehensive Mitel maintenance and support service tailored to your organisation’s needs. Our response is quick and efficient. In fact, our times are recognised as far superior to the industry norm and are regularly monitored by BSI to ensure that you receive the highest level of customer service.
Move your Mitel on-premise infrastructure into the Britannic Cloud, providing all the benefits of a feature-rich tailored solution, hosted in a secure private cloud environment. Manage time, complexity, and costs with subscription licensing. Enhance business continuity and scalability.
Supercharge your agents and deliver the positive customer experiences that you always dreamt of. Personalise, anticipate and accelerate digital customer interactions with the Mitel MiContact Contact Centre.
MiVoice Business is a cloud-ready communication platform, designed to meet the needs of midsize companies. It combines voice, email, UC tools, mobility, presence, conferencing and contact centre application and can be tailored to your organisation’s technological needs.
Speed up your teams’ thinking, sharing and decision-making by adding video, IM, presence, desktop sharing, document sharing and conferencing to desktops, mobiles and meeting rooms. All that from one powerful app: MiCollab.
Since Britannic’s deployment of one of the first Mitel cloud communication solutions in the UK, our team has helped hundreds of businesses more to move to the cloud. Businesses with a mobile workforce, homeworkers, fast-changing user numbers or plans to limit their office footprint all benefit from the ease and cost-effectiveness of cloud-driven business communications.
Talk to us about Mitel in the CloudMaking customer communications fast, simple and personal is often easier said than done. The move to mobile, multi-device communication and the expectation of 24/7, 365 support all keep throwing challenges at contact centres. Find yourself the right technology partner, though, and you’ll be making both service automation and personalisation happen, to contact centre give your customers quality interactions in the way that they want, when they want!
Talk to us about MiContactMaximise the value of every interaction through consistent, personalised service that drives offers and opportunities right for your customer.
Build strong customer relationships by providing your teams with collaboration and productivity applications allowing proactive, engaging and intelligent customer service.
Ensure your customers reach the right people first time through effective segmentation and routing processes and maximise first call resolution.
Mitel MiContact Center Multimedia allows your teams to manage various channels simultaneously through a single agent desktop interface. Allowing your teams to engage with your customers in their preferred ways and effortlessly escalate enquiries to different channels as required.
The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.
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MiVoice Business is a resilient, cloud-ready communication platform, designed to meet the needs of midsize companies with 250 – 5,000 users in a single site or multi-site network. It combines voice, email, UC tools, mobility, presence, conferencing and contact centre application and can be tailored to your organisation’s technological needs and your employees’ individual work styles. It’s easy-to-use software that truly transforms teamwork and business productivity.
From strategic ICT advice and technology selection right through to deployment, support and platform development, Britannic works with you to build a MiVoice Business based solution that fits your user needs and IT strategy.
Talk to us about MiVoiceSpeed up your teams’ thinking, sharing and decision-making by adding video, IM, presence, desktop sharing, document sharing and conferencing to desktops, mobiles and meeting rooms. All that from one powerful app: MiCollab.
Planned catch-up or impromptu interaction, MiCollab makes communication and closer teamwork quick and simple. At the touch of a button employees can access all real-time communication features on desktop and mobile for seamless working in the office and on the go. Better mobility means fewer missed team interactions and more time to work on priorities, saving your business time and money.
Talk to us about MiCollabWith vendor-trained and accredited Engineers, PRINCE 2 Project Managers, our own IT Development Team and a dedicated Account Manager we build an Account Team around you that seamlessly extends your IT resource. We’re around to help and share our knowledge.
Your Account Team guides you through our onboarding process and all platform development projects with a clear project plan, ICT road map, workshops for IT and Business Leaders, pilots and training sessions that encourage user adoption. We closely work with all project stakeholders from start to success.
Drawing on deep technical and project management skills, we deliver on our agreements fast and with predictable outcomes. We keep you up to date, hold regular service reviews and act on feedback. ISO accredited processes for Quality Management, Information Security and Business Continuity back our own operation.
Our proactive service team and tailored SLAs ensure that you always get the best performance out of your solution with 99.999% SLA uptime, 24x7 monitoring & support, 95% remote fix rate, plus regular system performance reviews and ongoing technology guidance.
Our Platinum Partner badge is your insurance that our solution, implementation and support services live up to Mitel’s strict quality standards. Our close partnership gives you access to a wealth of technical resources and ideas. You can meet the Mitel team and tap into their knowledge at our joint technology briefings.
We have released 20+ product innovations that complement Mitel’s solutions and make integration with your business applications simple. On top of that, partnering with the smartest heads in the industry allows us to bring new applications, innovative middleware and connectivity services to your business.
Get in touch with us to book an advisory call today with a member of the team.
If you’d like to talk to us about how we can help your business either leave us a message or use the live chat.