Benefits for Clearing
Britannic has and continue to help many Higher Education organisations embark on a digital transformation journey that has dramatically improved their Clearing period; whether that’s through modernising your existing telephony solutions, improving student engagement, automating processes, or creating a digital learning environment.
Robust and Reliant Infrastructure
You will require a robust and reliant infrastructure to withstand the broadband demands and high call volumes. It is also important to ensure that your front and back office systems are resilient too. By moving your telephony to the cloud, you can take advantage of technologies such as SIP which will reduce your telephony bill and provide a robust and reliable solution with the ability to add on technology and applications when required.
Expanding the Lines of Communication
In recent years due to Covid and digital technology being ubiquitous universities have had to embark on a digital transformation journey. Students expect to use the same digital channels of communication that they use in their daily life and universities need to offer an omni-channel of communications in the contact centre to include social media such as Whatsapp, Twitter, Facebook and SMS.
Modernising the Contact Centre
Modernise the contact centre with INBOX a digital automation solution that transforms enquiry management to support students and staff in the Clearing process. Cost-effectively automating processes such as Clearing, open day registrations, admissions processes using self-serve forms and webchat bots plus adding on social media channels. Enabling you to manage all your digital enquiries by automating, prioritising and pre-qualifying your digital interactions.
Remote Working
Set up a remote contact centre to enable agents to work from home providing them with more flexibility to give you the ability to attract and retain top talent.
Simplify Communications
Universities often have numerous systems so simplify processes by integrating front and back-office systems to have a single view of all digital interactions connecting disparaent and disjointed systems together. By integrating technology and systems together you can capture and utilise the data collected to make intelligent improvements, and become a data driven organisation.
Queen Mary University of London Lead the Way in Enquiry Handling in Clearing
Mitel MiContact Centre Enables Home Working and Multiple Digital Channels
Surrey, 16th September – Queen Mary University of London led the way in enquiry handling during the frantically busy Clearing period using the Mitel MiContact Centre and INBOX solution from Britannic Technologies. Having the technology already in place Pre-COVID the university was prepared to handle the demands of lockdown and Clearing quickly and effectively.
View QMUL Press Release
Talk to our Education Sector Experts
We’d love to start discussing your plans today. Whether you want to improve student engagement, start implementing automation or talk about your university Clearing strategy for next year. Let’s share some ideas.
Four Service Areas. Unlimited Possibilities
We Only Partner with the Best
