Helping you to identify opportunities to transform your business communications
At Britannic, we partner with you to build adaptable, scalable solutions that match your unique business goals. Our consultative approach ensures your technology evolves seamlessly, supporting growth and transformation every step of the way.
Flexible, scalable voice and collaboration tailored to your teams.
Smarter, integrated customer service platforms that adapt to change.
Fast, secure infrastructure to support performance and growth.
Modernise processes, products, operations, and technology whilst modernising your business.
Secured, compliant and resilient - fully managed by our in-house experts.
Next-gen SIP functionality built in-house to deliver maximum value.
Our comprehensive, consultative and out-come based approach.
Expertise, support, and guidance you need to achieve your business goals.
Streamline operations with personalised services and AI-driven automation for efficient, seamless experiences.
“Britannic is in it for the long run. Their senior leadership stays engaged, providing strategic insight and innovation from day one to ongoing support. They coach us to unlock the full potential of our technology and their commitment helps shape our business for the better.”
Ross Simpson, COO of Trailfinders
“The Britannic team is professional and dedicated, guiding us at every stage. They invested considerable time in understanding our business model and objectives, and the planning and execution was first-class. What sets Britannic apart from other partners is its drive for innovation. They’re always one step ahead, exploring new technologies that transform how we communicate and work.”
Mitel Patel, CIO, Caxton
“Britannic is excellent at bringing us innovative solutions and consistently advising how we can enhance our services. They stand out as a strategic partner, always ahead with the latest disruptive technologies. The high level of service from the whole team is exceptional.”
Ian Kelly, Director of Digital and Innovation, Plus Dane
“Britannic is the trusted strategic partner we hoped for. Their experience in the charity sector, guidance on licences and configuration, and support on our digital transformation made them the clear choice. It’s refreshing to work with such a dynamic, innovative business that is helping us plan for now and the future.”
Nathaniel Ray, IT Director at St Oswald’s
The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.
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As a result of the project, Peabody has deflected 30% of these emails from the contact centre. Agents no longer spend valuable time on mundane tasks, these are now automated. Across the business, agents are saving 30-40 hours daily. This has increased productivity across the contact centre and made jobs more fulfilling by giving agents more time to focus on complex enquiries, directly enabling them to increase first call resolution.
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UK law firm, RadcliffesLeBrasseur has taken a forward-thinking approach to business communications by adopting SIP for cost-effective call routing and absolute availability, boosting client service at minimal cost.
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Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.
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The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.
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Mercury manage thousands of digital interactions with INBOX. We deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses for Mercury an award-winning holiday and escorted tours company.
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One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.
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Godalming College uses Mitel IP telephony and SIP across its campus. Achieving cost savings of up to half their telephony bill and flexibility to add new applications.
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