Britannic Technologies: Solving your communication challenge

Solving your communication challenges together

Our highly knowledgeable and long-serving, experienced team work together to transform business communications, helping organisations like yours to excel no matter what challenge big or small and no matter what industry.

Housing

Our digital and communications solutions give housing organisations the tools they need to tackle challenges in the housing sector and enable a better customer experience through effective contact centre management.

Legal

Helping you modernise and grow your business communications and differentiating you from your competitors.

Insurance

Succeed in this highly dynamic competitive market with the latest digital communications technology to provide a seamless customer and agent experience, increase engagement, and efficiency.

Finance

We can help you differentiate yourself in this highly dynamic competitive market with the latest digital communications solutions

Professional Services

Helping you forge and deepen client relationships and improve communications and processes to stand out from the competition.

Local Government

Better serve your citizens with efficient and cost-effective communication solutions for local government and public sector bodies and boost the productivity of the contact centre.

Higher Education

Helping Higher Education organisations like yours to modernise your existing telephony solutions, improve student engagement and welfare, transform enquiry management and automate processes.

Charity

We can help you thrive and not just survive with the latest bespoke digital communications solutions.

Transforming and Improving Business and Customer Digital Communications

Start your journey with Britannic today and improve your business communication.

Our transformation pillars centre around augmenting humans and technology, empowering your customers to self-serve and enabling your business to work in a more agile way.

Four Service Areas. Unlimited Possibilities.

Organised customer service representative

CX & Customer Engagement Business Connectivity Unified Communications Digital Transformation

Happy customer using Britannic solutions

Here’s what our customers have to say

Britannic and Bizvu have been fantastic to work with offering ideas and being extremely responsive. The teams at Britannic and Peabody are very closely aligned. They understand our business and we trust them to deliver innovative solutions.

Coral Bannister, Digital Contact Centre Manager

Peabody

In the most challenging business climate we have ever seen, the biggest gain for us implementing the INBOX solution is efficiency. We have automated the organisation of our workload during this hectic time and now have the ability to implement self service for our customers which will lead to improved efficiencies and vast cost-savings.

Neil Whitaker, Head of IT

Mercury Holidays

Britannic helped us to identify what our business requires, matching these needs with the solution that is a good fit for us, that we can afford, and provides the performance and results that we need. They have high levels of customer service, are highly responsive and aim to deliver what they said would be delivered.

Philip Jackson, Head of ICT and Business System

Advance Housing and Support

We only partner with the best

The IET

The Institution of Engineering and Technology (IET) had been working on PDQ machines for payments over the phone; this proved time consuming and inefficient. We moved them to SIP telephony and a cloud PCI solution to increase efficiencies and make compliance easier.

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Credit card and phone in somebody's hands

The Technology

DTMF portal
NETX2 SIP portal

Peabody

As a result of the project, Peabody has deflected 30% of these emails from the contact centre. Agents no longer spend valuable time on mundane tasks, these are now automated. Across the business, agents are saving 30-40 hours daily. This has increased productivity across the contact centre and made jobs more fulfilling by giving agents more time to focus on complex enquiries, directly enabling them to increase first call resolution.

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The Technology

INBOX

RadcliffesLeBrasseur

UK law firm, RadcliffesLeBrasseur has taken a forward-thinking approach to business communications by adopting SIP for cost-effective call routing and absolute availability, boosting client service at minimal cost.

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North Hertfordshire District Council

Britannic delivers faster services and significant cost savings for North Hertfordshire District Council through the deployment of a resilient Mitel UC and Contact Centre solution.

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Advance Housing and Support

The journey to provide the best quality housing and support services and transform lives has moved a step forward with the provision of a managed wide area network and a centralised communications platform from Britannic Technologies to replace its separate, aging systems across 60 sites and reduce billing complexities.

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Mercury Holidays

Mercury manage thousands of digital interactions with INBOX. We deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses for Mercury an award-winning holiday and escorted tours company.

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DD

One of the largest full-service dental and healthcare suppliers in the UK wanted to modernise its workplace and improve customer experience. Britannic improved customer service levels dramatically enabling them to streamline communications and increase efficiencies.

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Godalming College

Godalming College uses Mitel IP telephony and SIP across its campus. Achieving cost savings of up to half their telephony bill and flexibility to add new applications.

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