Streamline and increase productivity with email filtering and prioritisation and automated actions
Emails are one of the hardest communication types to control and their volume is ever-increasing. Inbox is the platform for your organisation to continue to deliver a great customer and agent experience, meet your SLAs and create a smoother customer journey.
Inbox has supported our customers, on average to increase reputation scores by 1.2 stars by being able to design their email customer journey, removing ‘white noise’ emails and reducing contacts per resolution.
Using Inbox's parsing ability and API tool, you are able to read and extract data from emails and attachments and push it to back office systems….saving you time and reducing human error.
Spend time on higher priorities.
Whether natively or by integrating with your contact centre, Inbox is able to prioritise and present emails to agents so none will be missed. Cherry picking is stopped and productivity will increase.
How many emails can your agents deal with in a day? What type of emails do we get? Gain visibility around email traffic with the built-in dashboard and raw data export. No need to manually count or watch agents live.
Get the MI you need!
INBOX reads, sorts, correlates and threads emails. reassigning them based on custom rules. INBOX can integrate with your contact centre; passing relevant interactions to staff for rapid response or orchestrated business processes.
The price of an agent physically dealing with a phone call, email or social media message are in the £££'s. Inbox's cost to serve is in pence.
Tracking the emails and how they are being routed improves visibility and resource use across the business. Helping you to better manage peaks and troughs in demand.
Inbox can be automated based on rules you create, meaning agents not only have to deal with fewer enquiries but their time will be freed up to prioritise the most important or emergency customers.
Inbox can respond to communications based on rules and tags, meaning repetitive enquiries can be automatically resolved, greatly increasing first communication resolution.
Add Human Value!
Get in touchYour people are your biggest asset. Empower them to add value, making their jobs more fulfilling and deal with more complex and valuable enquiries.
Mercury manage thousands of digital interactions with INBOX. We deployed their digital INBOX to streamline customer enquiries with categorised, automated and prioritised responses for Mercury an award-winning holiday and escorted tours company.
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After requesting an Inbox demo using the form below, you’ve taken the first step to rapid customer service automation and improved customer engagement. A member of the team will be in touch shortly to arrange a suitable time!