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FAQs

If you have any questions that we haven’t covered here, please contact us and we’ll do the best we can to answer them.

  • Unlimited Cellular Backup is suitable for single-site and multi-site organisations. It can support offices, retail branches, depots, healthcare sites, warehouses and other operational locations that need backup connectivity.

  • Unlimited Cellular Backup uses multi-network UK mobile connectivity. This allows the service to connect through the strongest available mobile signal rather than depending on one mobile provider.

  • If one mobile network has a local issue, Unlimited Cellular Backup can connect through another available network where coverage is available. This helps reduce reliance on a single mobile carrier.

  • Unlimited Cellular Backup is designed for business use and supports secure routing options. Depending on the configuration, it can include private APN, static IP and controlled routing options.

  • Unlimited Cellular Backup is available as SIM Only or with hardware. Options include Standard 4G Backup, Premium 5G Backup and Premium Gateway for more complex network environments.

  • Unlimited Cellular Backup includes unlimited data, subject to a fair usage policy. This gives organisations a predictable backup connectivity model without selecting a fixed monthly data allowance.

  • Unlimited Cellular Backup is designed for rapid deployment. It can be supplied with pre-configured hardware, helping organisations add backup connectivity without major cabling, site work or network redesign.

  • Unlimited Cellular Backup does not require a full network redesign. It is installed alongside the existing fixed connection and provides a backup connectivity path without changing normal workflows.

  • Unlimited Cellular Backup can be monitored and managed through the IoT Portal. This provides visibility, diagnostics, usage information and alerts across deployed connections.

  • Cellular backup is important because many organisations depend on one fixed-line connection for critical systems. Unlimited Cellular Backup adds a separate mobile path, reducing the risk of one connection issue disrupting wider operations.

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