FAQs

Pendant alarms provide emergency assistance but rely on users wearing and activating a device. NetX SmartLink uses voice commands through Alexa devices, enabling hands-free communication without wearable technology. Many organisations use both solutions together, combining emergency response capabilities with improved day-to-day communication, accessibility and resident engagement.

Yes. NetX SmartLink enables hotels, serviced accommodation providers and hospitality businesses to use Alexa devices as voice-enabled communication tools. Guests can contact reception, housekeeping and other services using simple voice commands, while staff benefit from more efficient communication. This helps improve guest experience, accessibility and operational efficiency without relying on traditional room phones.

Voice technology helps individuals stay connected, access support and communicate more easily without relying on traditional phones or complex devices. NetX SmartLink enables users to make and receive calls through simple voice commands, helping promote independence, improve accessibility and reduce communication barriers for elderly and vulnerable individuals.

The best communication systems are simple, accessible and easy for residents to use. NetX SmartLink combines Alexa voice technology with business telephony, enabling residents to contact carers, support teams and family members through natural voice commands. This helps improve accessibility, resident engagement, wellbeing and communication across care environments.

Unlimited Cellular Backup is a managed mobile backup connection that helps organisations stay connected when their primary broadband, fibre or Ethernet connection is unavailable. It adds a separate cellular path so critical digital services are not dependent on one fixed line.

Unlimited Cellular Backup works alongside the primary fixed connection. A pre-configured router monitors the main line and automatically redirects traffic through the cellular backup path if a disruption is detected.

Unlimited Cellular Backup does not replace broadband, fibre or Ethernet. It protects the primary connection by providing a backup route that can be used when the fixed-line service is unavailable.

If the primary connection goes down, Unlimited Cellular Backup automatically moves traffic onto the mobile backup connection. This helps business-critical systems remain available while the fixed-line issue is being resolved.

Unlimited Cellular Backup is not the same as a 4G dongle or hotspot. It uses business-grade routing, independent breakout and multi-network resilience, while dongles and hotspots usually rely on consumer data paths and manual switching.

Unlimited Cellular Backup can support services that rely on site connectivity, including payments, EPOS, cloud platforms, phone systems, security tools, building systems, logistics platforms, staff Wi-Fi and connected devices.